Refunds: Verna and Associates (the “Firm”) does not refund fees which have been paid by a client for work that has been completed by the Firm. Fees obtained from a client for completed work shall be considered earned and non-refundable. If a client has pre-paid fees with the Firm and thereafter decides to terminate services, any unused fees will be refunded to the client within thirty (30) days of the clients written indication to terminate services and obtain a refund relating to the unused portion of the pre-paid fees.
Cancellation: For clients who engage the Firm and pay for services by way of budget (monthly) billing, clients are permitted to cancel services by notifying the office in writing to terminate services and terminate their budget billing arrangement. In order to process the cancellation in a timely manner, clients are requested to give the Firm five (5) business days advance written notice of their intention to terminate services and cancel budget billing. The client is expected and agrees to have paid all prior/outstanding balances for work previously completed.